Blog

You don’t need a candidate care department. You need a candidate care ethos.

‘Candidate care’ in recruitment. “It’s like inviting 100 people to a party at your house and then leaving 95 of them outside in the rain” ‘Candidate care’ in our crazy industry normally means one of two things. Either it’s a series of platitudes and clichés on recruiter websites, or it is part of a grand […]
  • Posted by Greg Savage
  • On June 26, 2012
  • 19 Comments
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It’s not ‘cultural’. If you are a jerk, you are just a jerk

Recently I was asked by one of our Sydney recruiters to join her on a client visit to a high profile Ad Agency group. I jumped at the chance because I love speaking with clients, and we were booked to meet two very senior people, both at Executive Creative Director level. We arrived on time […]
  • Posted by Greg Savage
  • On July 13, 2011
  • 39 Comments
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Recruiters, use your ‘necktop’ when engaging with clients (video)

The savage truth is that most recruiters have no idea how to build relationships with their clients, nor how to develop business opportunities through their day-to-day interaction with customers. It’s an ironic tragedy, but the more technology we have available, the less recruiters actually use that technology to connect with clients and candidates in a […]
  • Posted by Greg Savage
  • On August 17, 2010
  • 5 Comments
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How did it get to be ‘OK’ for people to be late for everything?

This post may offend some readers, recruiters or not. But only because it’s going to cut close to the bone for many. And I don’t care if I sound old-fashioned, because actually it’s nothing to do with ‘fashion’ or ‘generation’. It’s got everything to do with basic good manners and respect for other people. So […]
  • Posted by Greg Savage
  • On June 7, 2010
  • 163 Comments
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Recruiters, don’t be sucked into competing on speed and price

Last week I blogged on why so many recruiters have a shallow understanding of what ‘competitive’ in our business actually means. And so how do we thrive in a competitive world? What is the way to differentiate in 2013 and beyond? Well it’s not cool to say it out loud, but as far as I […]
  • Posted by Greg Savage
  • On May 6, 2010
  • 8 Comments
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Recruiters! It takes more than raw aggression and low prices!

There is one word you will always find in any analysis or even casual discussion about the recruitment industry. Competition Get two recruiters or more together, in any setting, and I bet that 90 % of the conversation will be about how competitive its all become and how to beat the competition. A few years […]
  • Posted by Greg Savage
  • On April 30, 2010
  • 2 Comments
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Guess what? Candidates are customers too!

Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story was picked up by recruitment journalists in Australia and the UK, and I have been fascinated by the feedback this concept has received. Comments […]
  • Posted by Greg Savage
  • On February 9, 2010
  • 9 Comments
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Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without […]
  • Posted by Greg Savage
  • On February 2, 2010
  • 8 Comments
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Job Boards don’t find people jobs. People find people jobs

We are recovering from this downturn, and when we do, the talent shortage is going to be more severe than anything we experienced a year or two ago. Finding talent, connecting with those talent and building talent communities is going to be what separates the winners from the losers in the recruitment industry, in my […]
  • Posted by Greg Savage
  • On November 2, 2009
  • 12 Comments
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