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Recruiters. Technology-driven, resume-shuffling, price-cutting drones?

This can sound like a cliché but it’s never going to be more important than in the next few years.

Recruiters must build relationships. Real ones.

So many of the people who lost their jobs in our industry over the past 2 years did so because their relationship with clients and talent were superficial or non-existent. They had become technology driven, resume shuffling drones who competed on speed and price alone.

Now, the core competence of every recruiter is the ability to find great people and build relationships with them. This is what all great recruiters must do.

Recruiters need to get out of their organisation and get to know people at all levels who might be useful to them and their firm. You might use technology to help create the initial relationship, or it might be via networking or sales effort.  Then you need to leverage that by using social media including Twitter, blogs, websites, and anything else that will create authentic interaction with a potential candidate pool.

But remember, the technology part is an enabler to the solution, it is not the solution. More than half of every recruiter’s time should be used to network, build relationships, communicate, and get involved with candidates. Start now to get a head start on your competition. You need to build a community of talent who you know and engage with. Just running an ad on a job board is the lowest level of candidate interaction I can think of. It’s not differentiated in any way, and of course it does not work and that will get even worse.

We have to fundamentally shift our mentality in relation to candidates. “Just in time” recruitment is history and job boards will increasingly become ineffective.

Recruiters who can provide real career advice, listen to candidates’ concerns, and truly consult on which positions might be the best fit will be recruiters who grow and prosper in this, and any economy.

So if you are going to thrive in the recovery you will need to find new and innovative ways to engage with the talent market because I guarantee you, talent shortages will be back with us soon.

In fact, top recruiters will build talent communities that they communicate with on an ongoing basis. “Post and pray” will not be enough.

Those recruiters who stick with outdated sourcing methods, who fail to innovate, who fail to really work at sourcing, will fall way behind. And won’t reap the full benefit from the recovery when it comes.

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  • Posted by Greg Savage
  • On April 13, 2011
  • 9 Comments
Tags: Talent communities

9 Comments

Nathan Reese
  • Apr 13 2011
  • Reply
Speaking the post and hope method, Greg did you try a method last year that involved no job boards? How was its success?
yvonne abuyabor
  • Apr 13 2011
  • Reply
thanks for this one Greg! it gave me a wake up call :)
Nick Edwards
  • Apr 13 2011
  • Reply
I think the recession was a good thing in ways for the recruitment industry. It thinned out the herd a little and those recruiters who didn't have the relationships, relied on the scatter-gun approach and generally gave the industry a bad fell by the wayside As I have been told many times previously, anyone can recruit in a buoyant market; it's when the times get tough that the talented consultants shine through And long may this last!
Steve Ward
  • Apr 13 2011
  • Reply
Great post. This post echoes every belief I have in how recruitment should be changing. But seriously Greg - you are asking people to `network` and `build relationships`? - but that takes time, and effort, of non-fee-making activity, and heck nobody made a KPI figure for those things. Leave me be while I make 20 more calls to some answer machines...
Kevin Kintzele
  • Apr 13 2011
  • Reply
Very astute post. Steve, I think there are two levels of staffing. You do have the numbers client which ususally involve a VMS driven client. In most of these situations you are mesaured on submittals not a submittal vs. hire ratio. With more retail clients, that in turn have higher mark-ups, all a recruiter needs to do is just take a few extra minutes to listen, respond and inform a candidate honestly. If you humanize a candidate you will achieve the ultimate reward, which results in our true value to a client--a candidate referral of someone not plastered on every job board who believes you care about them! Kevin-SetPoint Consultants
Niels Jordens
  • Apr 13 2011
  • Reply
Funny. I currently have an edge over many recruiters who do not post jobs anymore on job boards. Simply because I still do and generate response from people others are not getting anymore. And I am applying process improvement and automation to be able to act like a drone when necessary and effectieve. Not all clients are willing to pay a fee of 20-25% if all they ask for IS actually for me to shove some CV's in their direction. Yes these clients exist! Oh and meanwhile I am also truly trying to build lasting relationships. Not because it says so in the recruitment manual, but simply because it's sensible, human and fun. What I'm actually saying is this: it's not or/or, but and/and. In the war on talent, use any and all means possible. Including building a true community of talent by applying exceptional listening and consulting skills, and a true understanding for candidates' as well as corporate needs. And being as speedy and cost effective as possible along the way. One does not rule out the other. I truly believe it's all about being authentic, true, flexible, passionate and driven. And I still have the drive to passionately post my vacancies on job boards.
Yuriy Shevchenko
  • Apr 18 2011
  • Reply
Without wishing to burst anyone's bubble, a consultant in our office billed $160K last quarter and never uses anything other than SEEK to source candidates. This is not the first time I've seen him do this either.
John B
  • May 1 2012
  • Reply
I have run a boutique search firm for 10 years this year and I can honestly say that I have never posted a job on any job anywhere in the world! I consistantly bill a very large £GBP revenue per annum. This has all been done with the network network network module oh and inch wide mile deep mantra... Know you market, know you candidates and know your clients.
Chris heron
  • May 19 2012
  • Reply
Interesting post Greg, I am not quite so black and white about job boards. I think like all sourcing techniques they have their place. Don't forget that for many, the job boards are still the default place to look for a new job. My view is that its more a question of whether the recruiter adds value to their service, not the way that they source that defined them. By relationship building we are in essence circle ringing our client base, therefore making it harder for our competitors to steal. We are therefore creating more opportunities to work exclusively. It's at this point that we can add real value through focused campaigns. I blame the companies themselves for the scatter gun approach of many agencies. I have always said that if an employer treats agencies like a last resort, punting their vacancy out to 10-20 agencies, then they get what they deserve. No focus, no value, no quality...

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Greg is the founder of leading recruitment companies Firebrand Talent Search, People2People and Recruitment Solutions, and a current shareholder and director of several others, including Consult Recruitment. He is a regular keynote speaker worldwide and provides specialised advice for Recruitment, Professional Services & Social Media companies.





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