Tag Archives | Employee engagement

Do not allow a 'Prima Donna' to destroy your leadership credibility!

Do not allow a ‘Prima Donna’ to destroy your leadership credibility!

If you have ever managed a team of recruiters for any length of time, this topic will resonate with you, I am sure. Inevitably, within a group of recruiters, one, maybe two, will rise to the top. These “Big Billers” either inherit a great desk or, less often, they build it themselves, and soon they […]

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Leadership is action! It's what you do that counts, not what you say

Leadership is action! It’s what you do that counts, not what you say

Managers have subordinates, leaders have followers. That short statement took me many years to learn. When I was young, and thrust into a management role way before I was ready, I thought leadership meant “getting people to do things”. And maybe, in the end, that is what it is. But it’s not by telling, or […]

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Guess what? Candidates are customers too!

Guess what? Candidates are customers too!

Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story was picked up by recruitment journalists in Australia and the UK, and I have been fascinated by the feedback this concept has received. Comments […]

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Customer service in Recruitment. We need to put our money where our mouth is

Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without […]

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What a Uni student taught me about morale and engagement at work

What a Uni student taught me about morale and engagement at work

In the world of managing staffing companies, I imagine the last few years are up there amongst the hardest ever. Anyone who runs a business will be well aware of the challenge of morale, engagement and staff retention right through the downturn, but a little scenario  played a couple of years ago, close to home […]

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