Tag Archives | customer service

Keen for the weekend? Can you wait 224 days?

Recruitment is a tough job. This is about 100 times tougher.

I went on a cruise. Not my normal ‘thing’, but it was pretty good. Saw lots of cool places and ate too much. The usual, I suppose. I also met some of the most fascinating, hard working and impressive people I have ever met. And none of them were passengers! You see I am fascinated […]

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Calling a candidate to tell them there is no news IS news to the candidate.

Calling a candidate to tell them there is no news IS news to the candidate.

I placed this status update on LinkedIn the other day. ‘Calling a candidate back to tell them there is no news IS news to the candidate.’ The response I got will shock you. Or, maybe it won’t.

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Qantas often annoys me. But this time, 'well done'!

Qantas often annoys me. But this time, ‘well done’!

I see a lot of the inside of planes. Lately I have been assessing why I usually fly Qantas, as I have been getting more and more aggrieved at the airlines pricing policy. Seriously, Qantas regularly have Business Class seats at TWICE the price of comparable airlines to places like London. Some of my business […]

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I travelled 17,000 kilometres to tell the English recruiters this!

I travelled 17,000 kilometres to tell the British recruiters this!

Recently I flew across the world as a guest of REC to speak to recruiters in Manchester and London. (South Africa is next by the way) The Business Brains II series included excellent presentations from Kevin Green, the CEO of REC, and Mary B Lucas, an American staffing veteran with a brilliant story to tell, […]

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Why ‘agency recruitment’ is totally screwed

Why ‘agency recruitment’ is totally screwed

The recruitment agency business model is grotesquely dysfunctional. It is broken. Yes. It. Is. Certainly for permanent recruitment. We are just so used to it, have it so imbued in our psyche, that we don’t appreciated how farcical and damaging it is. For everybody. Multi-listed, contingent job-orders benefit no-one. Clients, naively thinking they get a […]

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How to ‘rev-up’ your sleepy recruiters!

How to ‘rev-up’ your sleepy recruiters!

The market for agency recruiters is relentlessly tough right now. Many are battling declining demand and skittish clients who are at best unreliable, and at worst openly aggressive and uncooperative. It’s hard to stay motivated in this environment. Yet here we are, with a job to do, overheads to cover, salaries to earn, and targets […]

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