Tag Archives | Customer loyalty

Qantas often annoys me. But this time, 'well done'!

Qantas often annoys me. But this time, ‘well done’!

I see a lot of the inside of planes. Lately I have been assessing why I usually fly Qantas, as I have been getting more and more aggrieved at the airlines pricing policy. Seriously, Qantas regularly have Business Class seats at TWICE the price of comparable airlines to places like London. Some of my business […]

Continue Reading Comments { 4 }
You don't need a candidate care department. You need a candidate care ethos.

You don’t need a candidate care department. You need a candidate care ethos.

‘Candidate care’ in recruitment. “It’s like inviting 100 people to a party at your house and then leaving 95 of them outside in the rain” ‘Candidate care’ in our crazy industry normally means one of two things. Either it’s a series of platitudes and clichés on recruiter websites, or it is part of a grand […]

Continue Reading Comments { 24 }
Recruiters, don't be sucked into competing on speed and price

Recruiters, don’t be sucked into competing on speed and price

Last week I blogged on why so many recruiters have a shallow understanding of what ‘competitive’ in our business actually means. And so how do we thrive in a competitive world? What is the way to differentiate in 2013 and beyond? Well it’s not cool to say it out loud, but as far as I […]

Continue Reading Comments { 9 }
Kill off the Bikers. Fire unprofitable clients now!

Kill off the Bikers. Fire unprofitable clients now!

I have nothing against bikers. I had a motorbike myself, until I drove it into a hedge at 60 mph on the way back from the rugby club. Bikers are only an analogy in my tale today, so Rev Heads… take no offense please. But to the business at hand. Consider this and then run […]

Continue Reading Comments { 7 }
Kiwi Recruiters. Linked In or left out?

Kiwi Recruiters. Linked In or left out?

During my recent RCSA speaking tour around Australasia I spoke to over 500 Australian and 150 New Zealander recruiters, on the upbeat topic of ‘Riding the Recovery’. I have to admit it was refreshing to talk about positive ideas and strategies to ensure we take advantage of the opportunities presented by an economic revival. One […]

Continue Reading Comments { 1 }
'Large metallic balls' or not, customer experience is the pathway to recruiting greatness

‘Large metallic balls’ or not, customer experience is the pathway to recruiting greatness

It has been a while since I had a really good laugh reading something on the internet, but apparently this item caused me great mirth, because even people on the other side of the office came over to see what all the fuss was about. Yes, the article on Skrentny Speaks where I am described […]

Continue Reading Comments { 3 }