Tag Archives | Client management

Kill off the Bikers. Fire unprofitable clients now!

Kill off the Bikers. Fire unprofitable clients now!

I have nothing against bikers. I had a motorbike myself, until I drove it into a hedge at 60 mph on the way back from the rugby club. Bikers are only an analogy in my tale today, so Rev Heads… take no offense please. But to the business at hand. Consider this and then run […]

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Customer service in Recruitment. We need to put our money where our mouth is

Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without […]

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Yes Twitter and Face Book are cool...but recruiters, get real!

Yes Twitter and Face Book are cool…but recruiters, get real!

This year, in my capacity of International CEO of Aquent, (the only global staffing company dedicated to marketing and design) I was very excited to help launch our new website, which specifically promotes the ability of our talent and clients to connect with our Agents, via social networks, if preferred. (Note. The permanent and Search […]

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Why clients give out orders in competition... and why it’s wrong for everybody!

Why clients give out orders in competition… and why it’s wrong for everybody!

There is an elephant in the room when it comes to the basic business model of our industry. People don’t talk about it much, yet it’s a fundamental flaw in the relationship between client and recruiter, and it drives poor service and lack of satisfaction for all parties. Multi-listing of job orders across multiple agencies, […]

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It’s not ALL about you. How will your clients be feeling?

It’s not ALL about you. How will your clients be feeling?

As the talk of a recovery in the hiring market gains momentum, recruiters are gearing up for how they might take advantage. But before we think about us, let’s talk first about the mindset of clients as the market recovers. We need to remember that clients will be bruised from layoffs and cutbacks too. They […]

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