They call it ‘social media’ or ‘social networking’, and some might quibble at the word ‘social’ because a lot of it can be done alone, from the confines of a darkened room.

And most recruiters don’t have the faintest clue how to get the best out of the digital social explosion. A cursory glance will show you recruiters using Twitter as a job board, personal Facebook pages to connect with clients, and LinkedIn as a place to share banter and weekend war stories. All wrong.

So where to begin to understand how to interact on these various platforms? Are they different in terms of what you share and how you ‘speak’?

Well, ‘yes’, is the answer as far as I can see. And seeing that we call this stuff ‘social’ media, lets try (tongue firmly in cheek) to relate digital social to social IRL (In Real Life, of course!)

Facebook is like a pub: It’s an informal place where people get together with old friends, shoot the breeze, tell risqué jokes, and meet people they have never spoken to before. There are few rules and people certainly tend to misbehave there at times, often feeling embarrassed later about what they have said, shown or done! But real friendships can start there, and what’s more business can be done over a beer in the Facebook pub, so it’s not to be ignored.

Twitter is like a cocktail party: There is lots going on, and it’s very high energy. Many conversations are happening at once. Lots of people are talking and far fewer are listening. People drop in and out of conversations and if you like a conversation you might share it with another group. Sure you get the odd twitter cocktail party guest who behaves inappropriately, but mostly it’s pretty cordial, with more manners, and better language, than at the Facebook Pub.

LinkedIn is like a Tradeshow or a corporate conference: It’s business-like. People are there to work, learn and connect with like-minded business people. Mostly everyone is aware they are ‘on show’, and put their best foot forward. At the “Conference” you watch your language, dress up a little.

YouTube is like Times Square on New Years Eve or the Sydney Gay and Lesbian Mardi Gras: Pretty much anything goes! People will let their hair down and willingly make a fool of themselves, but no one really cares… until they meet you at the LinkedIn Conference, maybe.

A blog is like Speakers Corner in Hyde Park in London: You can stand on your soapbox and say pretty much whatever you like. But your audience is fickle and will drift in and out, and judge you very quickly to be an interesting expert on a niche subject or a quack to be jeered or ignored. But don’t ignore it because lucid orators on street corners spark ideas!

MySpace is like Woodstock: The young and the crazy populated it, but it’s a fading memory for most.

I guess the point is this. Buttoned-down corporate lawyers for example go to the pub and let it all hang out at the Mardi Gras. But they also attend corporate conferences and cocktail parties and they would never get confused about how to dress or behave at each event.

That’s social media. Content and context are everything.

This article was partially inspired by a presentation on Social Media by Rachel Gould, Social Media Manager, Lander Associates. Thanks Rachel!

Last week I blogged on why so many recruiters have a shallow understanding of what ‘competitive’ in our business actually means.

And so how do we thrive in a competitive world? What is the way to differentiate in 2010 and beyond?

Well it’s not cool to say it out loud, but as far as I am concerned it’s what technology cannot do that our clients will continue to pay for.

It’s a source of constant amazement to me how many of us in this industry have been completely seduced by the technology spin doctors. We are terrified that the Internet will wipe out our business. We agonise over social networking and how it will change the talent-sourcing model. We quake at the power of LinkedIn, and we are hypnotised by the thought our competitors will develop a piece of technology that somehow will make our service redundant.
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Don’t get me wrong. Technology is reshaping our business and having leading-edge technology is crucial, in as much as it allows your consultants to compete on an even playing field, and gives them the tools to give clients and talent what they really want.

But technology will not destroy our industry. At least not all of it – and definitely not the part we want!

And here is why.  Finding a job or recruiting a new staff member is not a commodity purchase. We are not dealing with the same psychology which drives i-Tunes, e-trade or amazon.com.

This is important because it means that the real value provided by quality recruiters will still have a market.  That is, screening, evaluating, persuading, assessing, negotiating, advising, consulting and acting, as an advocate for employers will still have tremendous value.

It is on these competencies that we need to compete.

But it’s also more than interpersonal recruiting skills (which by the way were largely lost during the decade-long hiring boom that preceded the GFC). Talent management is where the real battle for recruitment dominance will be fought. Building talent communities and managing effective communications channels with those communities is where the holy grail lies.

And we will need to compete in other ways too. Customers will increasingly call the tune. And by customers I mean talent as well as clients. The customer experience will build or tarnish your brand like never before. This is where social media will be able to destroy your business. Get it wrong and your brand will be brought down at viral speed. That’s where we have to compete. How we deal with customers and manage their expectations and experience with us.

Lack of personal interaction is doing our industry no favours. In fact I consider it one of our deepest flaws. Many recruiters use technology to avoid connecting personally with talent, when in fact the real advantage of technology is to get much closer to many more quality candidates.

So social media and technology generally is a threat to you only if you fail to recognise this fact…

… there will continue to be a market for tailored, personalised, high quality business solutions based on an advisory, consultative model, where access to talent is the differentiator.

Don’t be sucked in to competing on the basis of who can commoditise what we do the best. Don’t play the low margin, process game.

As your competitors claim, “we are bigger, have cooler technology and therefore we can do it faster and cheaper” or technology-driven platforms push to cut out recruiters altogether, your premise for doing business is…

“I can solve your problem because I understand your need and I know where the talent live”

Over the past week I have conducted RCSA seminars for over 150 New Zealand Recruiters in Auckland and Christchurch. The topic was “Riding the Recovery” and part of my session was on Social Media and how we need to build that technology into our talent sourcing strategies.

Well, I grabbed this opportunity to conduct a little mini-survey on the Twitter habits of attendees. It was totally unscientific and very impromptu, so take from this what you will, but I was somewhat surprised to find that only 5% of the attendees (by show of hands) in Auckland, and probably even less in Christchurch, actually have a Twitter account at all.

I am not sure what I expected. Having done a similar survey in three large Australian cities late last year, I should have been prepared because the Australian average was only between 5% and 10% as well. But on the other hand, Australians and New Zealanders are massive early-adopters of technology, and at the general level have swarmed into Social Media use. Why not recruiters?

I think this is going to have to change – and fast. New Zealand recruiters won’t be able to rely on job boards for candidates going forward. The cream of candidates, especially passive ones, will need to be sourced through an increasingly fragmented variety of channels. In my view Social Media will be one of those channels.

But for recruiters, Twitter will be far more than a simple source of candidates to fill todays’ job order. More important than that is that smart use of Social Media is an opportunity to be perceived as an expert in your industry niche. Recruiters are going to need to use Twitter to foster relationships (and not to spam people by the way), build credibility, and actually interact with communities of people they might want to place in the future, or who are influencers in their area of interest. That will be increasingly powerful for those who get it right.

In my view it’s like this. Social media remains a TOOL – not a strategy – to reach people. There are still tons of people who will not be found on social networking sites. Recruiters don’t want to be seduced by Social Media and the hype surrounding it — but equally recruiters must acknowledge its’ role, and figure out how to work it into the talent acquisition mix

So Kiwis (and Aussies, by the way) get to it! Build social media into your communications armory. When that talent shortage comes roaring back, you are going to need it!

I am no social media expert. I am not even that familiar with the ‘ins and outs’ of Twitter, although I have built up 7,800 plus followers to date. Truthfully, I only plunged into the social media world, including this blog, because I am a recruiter, and I run a business that works in the digital and marketing arena. I felt I needed to know what the medium offered, how it worked, what I could contribute to the conversation, and how our clients and talent could benefit it from it.What better way to do that than diving right in!

And even though I am learning, I am in no position to offer advice on how to use the social networks.

But I can tell you why I won’t follow you back on Twitter.

I suppose I get 5 -10 new followers a day on average. And when I get time – it might be a few days later – I will click on each of their Twitter profiles and see who they are and what they talk about. And, often, I will follow them back if I feel they will add to the conversation and help me build my knowledge and reach. I imagine most people do the same.

But often I won’t follow back. And just recently I was pondering why I choose not to press ‘follow’. My first thought was that the decision was simply intuitive. But when I went deeper, I realised that I do have a sort of mental check-list I flick through when deciding to follow, or not.

Firstly I look at the picture or avatar of the new follower. No avatar is a big #fail, and personally I prefer a real picture of a real person, or maybe a clever icon or cartoon representing that person in a real way. Twitter is about engagement and conversation, and it’s so much easier for that to happen if you have an image of the person you are tweeting with.

Then I read their most recent tweets. That is key. Lots of one-word Tweets or meaningless phrases and it’s a ‘no follow’. Loads of trivial stuff about how much beer was drunk last Friday, or what they like on toast in the morning, also means ‘no follow’. Self-promoting ads for products or services, or endless streams of automatically generated tweets and it’s a no-go too. I also tend not to follow people who tweet bad language, or who have a penchant for being routinely argumentative and mean-spirited in their comments. That is not what Twitter is about for me and certainly not what I want to see in my Twitter stream each day.

Of course I read the bio. I am looking for some connection. In my case a recruiter, or a marketer, or someone in design. But any field can still get a follow from me, if the bio is interesting and well-written. No bio means almost certainly no follow.

My next criteria is location. Not that I will eliminate anyone because of where they live! No, in fact the worldwide reach of Twitter is a major appeal. But if there is no location on the profile, it leaves a gap in my mental picture of who this is and so they are less interesting and less trusted.

I am always disappointed if the new follower does not list their web address. A link to a blog or a company website obviously adds huge insight to who the person is. It adds credibility too, and it will certainly weigh heavily in my decision to follow you back or not.

But it doesn’t end there. I usually have a quick look at your following/follower ratio. This is not a deal breaker, but in conjunction with other measures, such as Tweet content, can be a knock-out factor. For example, you are following 9697 people and three are following you back. That is a problem.

Twitter, like a lot of technology, can waste lots of time. But I want to extract value out of my involvement on Twitter. So I am rigorous in screening who I follow, and I expect others will be with me too. It’s worth the effort because you end up with a Tweetdeck full of interesting relevant comment at best – and humorous, harmless chit-chat at worst.

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This year, in my capacity of International CEO of Aquent, (the only global staffing company dedicated to marketing and design) I was very excited to help launch our new website, which specifically promotes the ability of our talent and clients to connect with our Agents, via social networks, if preferred.

You might think then, that I am a social networking evangalist, a true believer that is convinced “old recruiting” is dead and a new world of connecting via web-enabled networks awaits. A world where recruiters will manage armies of “friends and contacts” and slot them neatly into web-generated clients, themselves sourced via a gigantic pool of “Linked-In” connections.

Well, you would be wrong on both counts. No, I am not a social networking fanatic, and nor do I believe a new recruiting world will unfold, based on social networking per se.

Don’t get me wrong, I am fully aware of the potential power of social media. I have my “Linked-In” page, and I find it fantastic for information and idea sharing and locating lost colleagues and also accessing talent. I am “Face-booked ” up to the max, although in truth its primarily a way to see what my daughter is up to, and share photos with my sisters overseas. And I fully “get” how Twitter, and the rest, are going to revolutionise how we communicate with people on a broad scale. We are in a dynamic, fast-changing world, and technology is impacting many aspects of human interaction — no doubt.

But remember this! Faxes were going to revolutionise recruitment. Remember? The Internet was going to wipe traditional recruiters from the landscape. Have we forgotten already? Email was going to mean the end of consultative recruiters. Web-testing and screening would mean selling skills and closing skills and candidate management skills were going to be redundant for poor old recruiters like me, living in yesteryear.

And none of it came true. None of it.

Sure we are in a recession now and recruitment as an industry is suffering, but that’s pure economic cycles. The truth is that for the five years up to 2008, the staffing industry was growing like it never had before. Record revenues, record profits, record take-up of our services by both clients and candidates, right across the world.

The Internet and email and job boards didn’t kill off recruiters! New technologies helped them to new heights and new riches! And the truth is that the recruiters who are doing the best now are those who are able to integrate the traditionally required skills with new technologies, and make one plus one equal three.

As I commented in our press release announcing our new website “’Job boards don’t find people jobs. People finds people jobs!”

(See the full release here )

Just before the market tanked about 18 months ago, an exiting employee of my firm, commented “Aquent is great place and Greg a good enough guy, just too old-fashioned”. Apparently most of that opinion was based on my refusal to pander to spoilt Generation Y’ers in our business who wanted everything, gave little in return, and had tantrums along the way to boot. The departing employee who made that remark was going to a new staffing world of in-house café lattes, flexible work hours, torn-jeans dress code — and a talent management strategy based entirely on scanning Facebook all day.

Sadly that business is gone, along with many of its ilk. And of course it’s the “old fashioned” recruiters, people who actually look to connect, personally, with talent and clients, recruiters who consult and add value, staffing professionals who can read between the lines, influence, persuade and truly match beyond a bland job description — who will survive this downturn and thrive in the inevitable upswing.

Social networking is a communications channel recruiters must embrace. No question. But lets be smart about this. It’s NOT the Holy Grail. It’s just a tool. An enabler, and it needs to be harnessed like all the other mechanisms we use to manage our relationships with clients and candidates.

Social networking devotees talk lovingly of “friends” and “contacts,” when in most cases, they are nothing of the sort. Who are we fooling when we call someone we have never met (quite possibly never heard of), “a friend”. Clicking “I accept” does not buy you love baby! How strong are your “friendships” when your “friend” can rid themselves of you by clicking a mouse (and hey, you don’t even get notified your “friendship” has bitten the dust). And your “contacts and connections” on Linked-In can be kept real if you are vigilant and disciplined, and there is huge value there. But accept everyone who wants to connect to you, and you build someone else’s mailing list, little more.

Every day web-advertising spruikers spout scare tactics suggesting recruitment companies who don’t pour money into social networking recruiting will be left behind, and be unable to attract talent. Total nonsense of course.

The real value of social media for the recruitment industry is building communities of like-minded people. Communities where you can showcase your credibility and build up networks that will allow you to source in the future. In fact I think the real value of social media is as an “influencer’,'more than a way to tap into talent . Those recruiters who use social media as a de facto job board, listing endless links to job descriptions juts don’t get the main game at play

Eventually a more structured and fruitful way to mine networking sites will be developed, and then it will behoove recruiters to get serious. But by then the social networking phenomena itself would have evolved into something different!

In the meantime, posting a job vacancy via a Tweet is even less targeted than the least targeted job board. You may get a valid response, you may not. But the fact remains, the real work of a skilled recruiter happens once the talent has applied, not before.

Social networking “gurus” and evangelists pontificate about how its web 2.0 that will make or break the next generation of recruiters, when in most cases these experts have never placed a person in a job and would have zero idea of the dynamic that has to occur for placements to be consistently made.

And that’s what we are talking about here, fellow recruiters. Don’t be seduced by the bright lights! Don’t be hooked into the promise of untold riches based on browsing your Facebook page. Sure, use Twitter, but don’t be a Twit. Play around with Facebook but face up to the reality that the hard work of building an offline reputation and real-world skills is still required. Link-In for all you are worth, but don’t allow the missing link of people interactions skills to be your downfall.

Of course, candidates and even clients, will originate from your social networking activities. I have had success that way myself. And that’s cool and its very welcome. But I also pick up candidates and clients from amongst the parents on the sidelines of my sons rugby matches! No one is really suggesting that as a targeted, sustainable way to re-invent recruiting are they?

Here is the nuts of it. The hard work of developing a sustainable relationship, building trust, proving you can add value, must be done in the “old fashioned” way. The way that has kept me in the staffing industry for thirty years, making money and having fun during every single one of them!

So as Aquent enters a brave new world of a totally transparent website which connects our customers to our people, note that social networking is intrinsic to our plan, but note too that the real theme behind our website is kinda “old fashioned”.

Connecting people and building real relationships.

Because its people who find people jobs.

This year, in my capacity of International CEO of Aquent, (the only global staffing company dedicated to marketing and design) I was very excited to help launch our new website, which specifically promotes the ability of our talent and clients to connect with our Agents, via social networks, if preferred.

(Note. The permanent and Search division of Aquent has been re branded Firebrand Talent Search)

You might think then, that I am a social networking evangalist, a true believer that is convinced “old recruiting” is dead and a new world of connecting via web-enabled networks awaits. A world where recruiters will manage armies of “friends and contacts” and slot them neatly into web-generated clients, themselves sourced via a gigantic pool of “Linked-In” connections.

Well, you would be wrong on both counts. No, I am not a social networking fanatic, and nor do I believe a new recruiting world will unfold, based on social networking per se.

Don’t get me wrong, I am fully aware of the potential power of social media. I have my “Linked-In” page, and I find it fantastic for information and idea sharing and locating lost colleagues and also accessing talent. I am “Face-booked ” up to the max, although in truth its primarily a way to see what my daughter is up to, and share photos with my sisters overseas. And I fully “get” how Twitter, and the rest, are going to revolutionise how we communicate with people on a broad scale. We are in a dynamic, fast-changing world, and technology is impacting many aspects of human interaction — no doubt.

But remember this! Faxes were going to revolutionise recruitment. Remember? The Internet was going to wipe traditional recruiters from the landscape. Have we forgotten already? Email was going to mean the end of consultative recruiters. Web-testing and screening would mean selling skills and closing skills and candidate management skills were going to be redundant for poor old recruiters like me, living in yesteryear.

And none of it came true. None of it.

Sure we are in a recession now and recruitment as an industry is suffering, but that’s pure economic cycles. The truth is that for the five years up to 2008, the staffing industry was growing like it never had before. Record revenues, record profits, record take-up of our services by both clients and candidates, right across the world.

The Internet and email and job boards didn’t kill off recruiters! New technologies helped them to new heights and new riches! And the truth is that the recruiters who are doing the best now are those who are able to integrate the traditionally required skills with new technologies, and make one plus one equal three.

As I commented in our press release announcing our new website “’Job boards don’t find people jobs. People finds people jobs!”

(See the full release here )

Just before the market tanked about 18 months ago, an exiting employee of my firm, commented “Aquent is great place and Greg a good enough guy, just too old-fashioned”. Apparently most of that opinion was based on my refusal to pander to spoilt Generation Y’ers in our business who wanted everything, gave little in return, and had tantrums along the way to boot. The departing employee who made that remark was going to a new staffing world of in-house café lattes, flexible work hours, torn-jeans dress code — and a talent management strategy based entirely on scanning Facebook all day.

Sadly that business is gone, along with many of its ilk. And of course it’s the “old fashioned” recruiters, people who actually look to connect, personally, with talent and clients, recruiters who consult and add value, staffing professionals who can read between the lines, influence, persuade and truly match beyond a bland job description — who will survive this downturn and thrive in the inevitable upswing.

Social networking is a communications channel recruiters must embrace. No question. But lets be smart about this. It’s NOT the Holy Grail. It’s just a tool. An enabler, and it needs to be harnessed like all the other mechanisms we use to manage our relationships with clients and candidates.

Social networking devotees talk lovingly of “friends” and “contacts,” when in most cases, they are nothing of the sort. Who are we fooling when we call someone we have never met (quite possibly never heard of), “a friend”. Clicking “I accept” does not buy you love baby! How strong are your “friendships” when your “friend” can rid themselves of you by clicking a mouse (and hey, you don’t even get notified your “friendship” has bitten the dust). And your “contacts and connections” on Linked-In can be kept real if you are vigilant and disciplined, and there is huge value there. But accept everyone who wants to connect to you, and you build someone else’s mailing list, little more.

Every day web-advertising spruikers spout scare tactics suggesting recruitment companies who don’t pour money into social networking recruiting will be left behind, and be unable to attract talent. Total nonsense of course.

The real value of social media for the recruitment industry is building communities of like-minded people. Communities where you can showcase your credibility and build up networks that will allow you to source in the future. In fact I think the real value of social media is as an “influencer’,'more than a way to tap into talent . Those recruiters who use social media as a de facto job board, listing endless links to job descriptions juts don’t get the main game at play

Eventually a more structured and fruitful way to mine networking sites will be developed, and then it will behoove recruiters to get serious. But by then the social networking phenomena itself would have evolved into something different!

In the meantime, posting a job vacancy via a Tweet is even less targeted than the least targeted job board. You may get a valid response, you may not. But the fact remains, the real work of a skilled recruiter happens once the talent has applied, not before.

Social networking “gurus” and evangelists pontificate about how its web 2.0 that will make or break the next generation of recruiters, when in most cases these experts have never placed a person in a job and would have zero idea of the dynamic that has to occur for placements to be consistently made.

And that’s what we are talking about here, fellow recruiters. Don’t be seduced by the bright lights! Don’t be hooked into the promise of untold riches based on browsing your Facebook page. Sure, use Twitter, but don’t be a Twit. Play around with Facebook but face up to the reality that the hard work of building an offline reputation and real-world skills is still required. Link-In for all you are worth, but don’t allow the missing link of people interactions skills to be your downfall.

Of course, candidates and even clients, will originate from your social networking activities. I have had success that way myself. And that’s cool and its very welcome. But I also pick up candidates and clients from amongst the parents on the sidelines of my sons rugby matches! No one is really suggesting that as a targeted, sustainable way to re-invent recruiting are they?

Here is the nuts of it. The hard work of developing a sustainable relationship, building trust, proving you can add value, must be done in the “old fashioned” way. The way that has kept me in the staffing industry for thirty years, making money and having fun during every single one of them!

So as Aquent enters a brave new world of a totally transparent website which connects our customers to our people, note that social networking is intrinsic to our plan, but note too that the real theme behind our website is kinda “old fashioned”.

Connecting people and building real relationships.

Because its people who find people jobs.

During my recent RCSA speaking tour around Australia I spoke to over 500 Australian recruiters on the upbeat topic of ‘Riding the Recovery’.

I have to admit it was refreshing to talk about positive ideas and strategies to ensure we take advantage of the opportunities presented by an economic revival.

One of the key areas I covered was the use of Social Media as a sourcing and influencing tool for our industry going forward. I have already blogged on my finding that Australian recruiters use Twitter in tiny numbers, but I also used this opportunity to survey (by show of hands, so not very scientific), the use of LinkedIn by Australian recruiters.

It turns out that in Sydney and Melbourne about 80% of recruiters have a LinkedIn Account (I have to say I am wondering what the other 20% are waiting for). However when asked whether their LinkedIn accounts were worked ‘actively’ with status updates, participation in groups and all the other available applications, only 20% kept hands raised.

In Brisbane, 70% have LinkedIn accounts but again, only 20% of those are ‘worked actively”.

I am no LinkedIn expert, but it seems self evident that it’s a great branding tool, a fantastic sourcing tool and an exceptional way to connect with otherwise inaccessible people –not to mention its research capabilities.

I have spoken to clients who acknowledge freely that the first thing they do when assessing a new recruitment service provider, is to review their LinkedIn profile, including an evaluation of history, stability and quality of the recruiters network.

Personally, I could do far more with my LinkedIn account. However I do review it every day, participate in groups, answer questions, update my status and add connections every week. So far I have hired new Firebrand employees from LinkedIn, won clients and secured speaking engagements.

So Aussie recruiters, let’s get with the programme. Slow to buy into Twitter I can half understand.

But if you are not LinkedIn… you are lucked out.

Small glimpses of a recovery for both the Australian and UK recruitment industry may be coming into view, but times remain tight and recruiters have to scrap for every client, every order. One thing the recession has done, is highlight the paucity of true consulting skills across our profession. Years of talent shortages and desperate clients have allowed ‘résumé shufflers’ to succeed, even thrive, and the ability to actually connect with clients, service them as “trusted advisors” has been lost in many cases.

But as the saying goes, ‘on a rising tide, everybody floats. When the tide goes out you can see who has been swimming naked”. So I think its time for every recruiter to ask themselves a question. And you have to be totally honest when you answer.

Are you transactional or are you consultative?

In other words, do you provide resumes or do you provide expertise?Because your survival depends on your ability to provide something your clients currently lack. And with hundreds of competitors referring candidates indiscriminately, cheap job boards, and the emergence of social media as a talent source –resumes is one thing your clients do not.

If you are not sure whether you do provide additional value or expertise to your clients, try this hypothetical exercise.

Say you picked up the phone to your client today and said ‘Bob, I no longer actually provide candidates. I want you to remain my client on the basis of the other aspects of value you get from dealing with me’.

What response do you predict?

Now this is a powerful exercise because it makes you face up to whether your clients do in fact value the consultative aspect of your offering. This is actually the real stuff behind that well worn cliché ‘value add’.

Does your client value your counsel in hiring trends, interview techniques and candidate specific questions for upcoming interviews?

You must differentiate your offer through your fresh approach to this business. Becoming a ‘subject matter expert’ is what your clients (and talent) will be expecting of you going forward.

Sure, its true, clients want us to deliver quality candidates, and that’s what they pay for. But they want it bundled up in “trusted advisor” wrapping paper.

So you have to be the recruiter who can advise on such issues as:

• Skill set availability – what skills are hot in the market and who has them
• Industry demand – which sectors are competing for the best talent
• Project “sex appeal” – what do the best talent like to work on
• Required turn round times –how quickly can we access key hires
• Salaries and benefits and trends in reward and compensation
• Retention and staff development strategies
• Corporate perceptions – of your client. In other words what can your client do to be a more attractive employer
• Hiring and retention ratios. What is staff turnovers like in their industry
• New techniques and tactics emerging – what are their competitors doing to attract staff? To retain people? To reward staff?

I believe that the role of the skilled recruiter who is trusted to provide knowledge, advice and guidance will become more valued by employers – not less valued.

But to get to that stage we need to be sophisticated in our selling, consultative in our approach and very clearly be able to point to how we add value through the process.

Recruitment and staffing has been around a long time. And I have had the fortune to witness its evolution for almost 30 years. I have worked in many countries and recruited across many sectors.

And guess what I have learned.

The more things change… the more they stay the same!

It was not that long ago that if you walked into a successful recruitment office, every person you saw was on the phone. And why not? There was no computer to tap away on. There was no e-mail to compile. There was no resume to adjust. If you were not on the phone, you stuck out like a sore thumb, because there was nothing else to do.

Walk into some consulting offices now, and it’s like walking into an old-fashioned typing pool! Everybody on the keyboard. The phones silent and unused.

Technology has transformed our lives of course, and we need to embrace it, use it and profit from it. But there is a danger we are seduced by technology, such as email, PM, and texting, to the point where we give away the biggest advantage we have – that being the power to control the outcomes of our interaction with clients and talent.

And in fact its controlling outcomes, though connectivity, that will determine the successful recruiters in today’s market.

Now here is the real point. In my opinion, sending an email is a missed opportunity 5 times out of 10. It’s also supremely unproductive.

Recruiting is about relationships. Selling is about hunting, listening, empathising, influencing, persuading and consummating. Email is bland, annoying and often not read by our clients who are all suffering from IBFS (In-Box Fatigue Syndrome).

Don’t misunderstand me on this please. Technology has incredible application and I obviously use it all the time. You are reading my blog after all. BUT I keep asking myself “what outcome am I trying to achieve, and am I more likely to achieve it by phone or face to face?”

Our job is about compelling people to action. A great recruiter is focused on creating outcomes and facilitating decisions. Email does not do that. Your job is about selling, understanding and building trust. Email does not do that.

OK lets get real on this. How often does it happen that you call a client to check on a temp you placed? Almost as an afterthought you ask, “ Are you busy at the moment Mr Client”? . And so a conversation develops, and by the time you put down the phone you have picked up a perm order, extended the temp assignment, or learned that a big acquisition is about to happen which will lead to new opportunities for you. An email asking how your temp is performing will at best get an e-mail reply saying, “fine”. Where is the value there?

Success in recruitment is about connecting – technology is an enabler. If you want to compete effectively as a recruiter today, make sure you talk to clients and candidates on every possible occasion. Ask questions, listen actively, provide insights, and solve problems.

Challenge people in your office. Challenge yourself. Why send email? Give your talent a call. Go and see your client now. Get out of your seat and go and talk to your colleague in the team across the room about a shared client. Don’t send an email!

Use your intellect and your personality to interact with clients, not your mouse.

People sometimes tell me “But my clients like to interact via email”. That is a cop out. Yes of course sometimes a quick email is appropriate. But pick what to communicate in what way. If we have built a relationship with our client or talent as a trusted advisor, they will want to talk to us!

Instead of sending 30 emails a day – have 10 meaningful conversations and three targeted meetings with potential customers. See your billings rise, along with the fun you get from your role.

So, this blog you are reading is now two weeks old.

I set up the blog at the prompting of my marketing guys and also, truthfully, because I have a lot to say about recruitment and staffing. But I also have a pretty challenging job that takes up a lot of my waking hours.

As my wife coolly remarked when I shared my enthusiastic blogging plans, “and when exactly do you intend to actually write that stuff?”

But I had a cunning plan all along.

Airplanes.

Yes, I spend hours in them. I am writing this sentence at Heathrow Airport. And as yet, no one can email or phone you when you are up there in the sky. So you have a couple options to pass the time. Work your way through a bottle of Shiraz ….or work!

Usually I manage both activities, and one of the things I started to do while flying, was write a series of ‘tips and tricks’ to send out to the hundreds of Aquent staff who make up the business I am responsible for.

Turns out some of them quite liked it.

And so we broadened the concept and “The Savage Truth” public blog was created.

It’s early days, but it seems lots recruiters from all over the globe read it.

After two weeks we have had 1,379 visitors to the site, racking up 2,865 visits in total. The average time spent per visit on the site is 3.5 minutes. I was obviously outraged at how short a time this is, but my blog-savvy marketing people tell me that’s actually quite good, and means people are reading the content in detail.

So far we have visitors from 19 countries, with Australia making up the majority, but there is also a strong following from the UK, New Zealand, US and Singapore.

To the one person in the Philippines who read my blog for 8 minutes and 6 seconds I say ”Thank you”!

For those of you interested in social and business networking, I can share that a strong percentage of people connect to “The Savage Truth” via Linked In, with Twitter also bringing many click throughs.

So, when you next read a blog entry on this page, know that in all likelihood it was written on an airplane, glass of red close by.

Yes, you are a member of the ‘Savage Truth Mile High Club’! Not as exciting as the Ralph Fiennes version maybe, but worth a read nonetheless, I hope.

Greg Savage

26^th June 2009