Comments for The Savage Truth

Comment on Guess what? Candidates are customers too! by Tweets that mention Guess what? Candidates are customers too! – The Savage Truth -- Topsy.com

Tue, 09 Feb 2010 09:46:40 +0000

[...] This post was mentioned on Twitter by IPRC recruitment, Wendy Jacob, Josh Ross, Josh Ross, Kristy-Lee Johnston and others. Kristy-Lee Johnston said: RT @greg_savage: Guess what? Candidates are customers too! http://bit.ly/9vzMGI [...]

Comment on Guess what? Candidates are customers too! by Nick Edwards

Nick Edwards — Tue, 09 Feb 2010 09:09:10 +0000

I agree totally, if you treat your candidates right not only does your reputation grow as an ethical and professional recruiter with both clients and candidates centric to what you do, but you never know when that candidate may become a recruiting manager too

I have worked in recruitment (both agency and in-house) for 6 years, and have used recruitment consultants to find jobs for myself and I am still amazed by the “I have the perfect job for you call” from a recruiter when they have never spoken with me to find out what me perfect role is.

Being candidate centric brings more rewards than them being just another deal chalked up on the board

Comment on Guess what? Candidates are customers too! by Josh R.

Josh R. — Tue, 09 Feb 2010 06:52:50 +0000

This experiment pretty much mirrors my own experience and I love your take on it.

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Tweets that mention Customer service in Recruitment. We need to put our money where our mouth is – The Savage Truth -- Topsy.com

Fri, 05 Feb 2010 12:51:15 +0000

[...] This post was mentioned on Twitter by IPRC recruitment, Carolyn Hyams-Aquent, Tracey Dunn, RogerPhilby, alanwhitford and others. alanwhitford said: RT @greg_savage: Lots of comment on consultant bonus debate http://bit.ly/dkrKAt @garelaos @alanwhitford @RogerPhilby [...]

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Ron Lippitt

Ron Lippitt — Wed, 03 Feb 2010 18:56:46 +0000

Well played, Greg. It’s an interesting thing, service delivery. Speaking from the Managed Service (MSP) side of the equation, I can tell you that it’s an industry standard to create SLA’s that speak to the satisfaction of our customers – in our case, those being the staffing companies we manage. Putting our fees at risk in exchange for a satisfied supply base seems an odd model, but is heroic in the eys of our end customers that we “put our money where our mouth is..” It’s a universal goal in the staffing space, and something that truly separates top players from the rest.

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Call Center

Call Center — Tue, 02 Feb 2010 11:50:34 +0000

It’s a nice one. A good place for discussing .

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Gareth Jones

Gareth Jones — Tue, 02 Feb 2010 10:35:16 +0000

Welcome to the dark side Greg and im somewhat pleased to say we are already there – so Roger that makes you third im afraid, sorry about that! This was one of our founding principles and for 17 years we have made client and candidate feedback core to peoples performance.

We are slightly different and have perhaps gone further in that up to 2/3rds of a consultants TOTAL variable is based on this feedback, rather than a slug on top.

And for those that might read this post and think this is fluff or guff think again. Whenever im asked by clients the usual ‘how are you different’ we normally have a conversation that goes something like:

ME: “Well, for starters we don’t pay commissions based on targets, like our competitors”

CLIENT: “So who decides what the consultants get?”

ME: “You do.”

Believe me, its pretty powerful stuff. But as Greg says, its not easy, feedback is not only hard to take, its hard to respond to and manage properly if you are not bought into it totally as a business and set of leaders. You have to believe. And a lot of the recruitment industry leaders i know actually don’t.

Good luck Greg, its actually quite inspiring and in some ways somewhat of a vindication to see someone with such a global reach buy into this approach. Shall we start a club?!

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Greg Savage

Greg Savage — Mon, 01 Feb 2010 22:32:20 +0000

It’s yours Roger, always was.
Greg

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Roger Philby

Roger Philby — Mon, 01 Feb 2010 21:01:18 +0000

Just great, well done Greg, now that’s leading the way…slightly embarrassed you beat me to it But if you don’t mind i’m gonna steal it, anyone asks, it was my idea, OK?

Roger

Comment on Customer service in Recruitment. We need to put our money where our mouth is by Alan Whitford

Alan Whitford — Mon, 01 Feb 2010 19:05:24 +0000

Outstanding approach to category and business change. You could be starting the transformation of recruitment to the Service business we all thought we were in.

Great conversation on the Bill Boorman show. Looking forward to meeting up one day.

Best regards

Alan