Archive | February, 2010

Forget the hype. New Zealand Recruiters do not use Twitter!

Over the past week I have conducted RCSA seminars for over 150 New Zealand Recruiters in Auckland and Christchurch. The topic was “Riding the Recovery” and part of my session was on Social Media and how we need to build that technology into our talent sourcing strategies. Well, I grabbed this opportunity to conduct a [...]

Continue Reading Comments { 3 }

It’s not me, it’s you! Why I won’t follow you on Twitter.

I am no social media expert, although I have built up 18,000 plus Twitter followers to date. Truthfully, I only plunged into the social media world, including this blog, because I am a recruiter, and I run a business that works in the digital and marketing arena. I felt I needed to know what the [...]

Continue Reading Comments { 29 }

‘Large metallic balls’ or not, customer experience is the pathway to recruiting greatness

It has been a while since I had a really good laugh reading something on the internet, but apparently this item caused me great mirth, because even people on the other side of the office came over to see what all the fuss was about. Yes, the article on Skrentny Speaks where I am described [...]

Continue Reading Comments { 3 }

Guess what? Candidates are customers too!

Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story was picked up by recruitment journalists in Australia and the UK, and I have been fascinated by the feedback this concept has received. Comments [...]

Continue Reading Comments { 10 }

Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without [...]

Continue Reading Comments { 9 }