http://gregsavage.com.au/2009/08/31/yes-its-true-customer-service-plaudits-to-qantas/ By Greg Savage Sat, 04 Feb 2012 13:54:06 +0000 hourly 1 http://wordpress.org/?v=3.0.3 http://gregsavage.com.au/2009/08/31/yes-its-true-customer-service-plaudits-to-qantas/comment-page-1/#comment-124 Tony Hall Fri, 04 Sep 2009 00:27:46 +0000 http://gregsavage.com.au/?p=420#comment-124 Greg - it is only the frequent flyer programme that keeps most business travelers loyal. Qantas awards are expensive and never available in business class. I gave up with Qantas five years ago (they haven't even noticed) and I now mostly fly with Virgin and Emirates. If they really cared about you they would have at least seated you in the front of economy on your Perth trip. I keep my points on Amex until I am ready to fly then transfer them to one of six carriers vastly superior to Qantas. This group includes SQ, VA, EK and MH. The QF business class is uncomfortable and the service surly at best. Their product is simply out of date and reflects their inability to understand their customers' needs. I refuse to fly them. This is where recruitment firms can take heed - never assume you know what your clients need or want. Constantly ask them and keep adapting your service and product to suit. This is where Qantas has failed miserably and likely to end up like the out-dated old world carriers in the US. Greg – it is only the frequent flyer programme that keeps most business travelers loyal. Qantas awards are expensive and never available in business class. I gave up with Qantas five years ago (they haven’t even noticed) and I now mostly fly with Virgin and Emirates. If they really cared about you they would have at least seated you in the front of economy on your Perth trip. I keep my points on Amex until I am ready to fly then transfer them to one of six carriers vastly superior to Qantas. This group includes SQ, VA, EK and MH. The QF business class is uncomfortable and the service surly at best. Their product is simply out of date and reflects their inability to understand their customers’ needs. I refuse to fly them. This is where recruitment firms can take heed – never assume you know what your clients need or want. Constantly ask them and keep adapting your service and product to suit. This is where Qantas has failed miserably and likely to end up like the out-dated old world carriers in the US.

]]> http://gregsavage.com.au/2009/08/31/yes-its-true-customer-service-plaudits-to-qantas/comment-page-1/#comment-122 Ron Lippitt Mon, 31 Aug 2009 14:26:20 +0000 http://gregsavage.com.au/?p=420#comment-122 Great post, Greg. It's an old adage - but it's always the little things that separate service from average to something special. Geat job by Quantas using both technology and process to take it to the next level. Great post, Greg. It’s an old adage – but it’s always the little things that separate service from average to something special. Geat job by Quantas using both technology and process to take it to the next level.

]]>